Starter
SoonFor owner-operated and smaller stores.
TBA
- Shopify catalogue connection
- Product and policy questions
- One support channel
- Human handoff
Post-purchase automation for Shopify
Stop making customers wait while you check five tabs.
Aislefolk is a Shopify post-purchase automation platform that answers product, order, delivery and return questions from real store data, merchant policies and approved playbooks across WhatsApp and email.
No fake answers
Merchant approval
WhatsApp + email
Live support desk
Trailwear Co. / WhatsApp
Customer
My jacket arrived with a broken zip. Can I get a replacement?
Aislefolk checked before replying
- Customer verified
- Order #10342 mirrored
- Return policy v4
- Approval required
Draft for merchant approval
I can help with that. Please send a photo of the zip and packaging, and we will review a replacement under the damaged-item policy.
Decision lane
Observe
Low risk
Draft
Needs approval
Auto-resolve
Safe answers
The work underneath
The message looks simple. The answer is operational.
Aislefolk automates the operational checks Shopify merchants perform before answering post-purchase support messages, then routes each safe action through controlled automation.
Product discovery
"Do you have something waterproof under $90?"
Needs catalogue search, variant logic, price limits and a clean answer when no exact match exists.
Order tracking
"It says delivered, but I do not have it."
Needs ownership validation, fulfillment state, tracking guidance and a human path when risk rises.
Returns
"The item arrived damaged. What happens now?"
Needs policy versioning, evidence collection, approval state and a durable case history.
Not a chatbot promise
A permission engine, playbooks and an approval workspace behind every reply.
Aislefolk resolves store data, policy context and action risk before any Shopify customer reply or merchant-impacting workflow can move forward.
21 typed capabilities
Built for controlled merchant operations.
12-state action lifecycle
Built for controlled merchant operations.
8 automation playbooks
Built for controlled merchant operations.
Observe to draft to auto
Built for controlled merchant operations.
How it works
A practical path from customer message to merchant-safe automation.
Aislefolk turns a Shopify support message into automation by connecting store data, applying merchant rules, checking facts and selecting an execution lane.
01
Connect store and channels
Shopify products, orders and inventory sync into one support brain. WhatsApp and email connect to the same backend.
02
Teach it your rules
Return windows, refund exceptions, tone, handoff thresholds and playbook permissions stay merchant-controlled.
03
Let it check the facts
The planner resolves the customer, store data, conversation history and policy context before writing.
04
Choose the lane
Routine answers can send. Riskier work becomes a draft. Sensitive cases move to human handoff with context attached.
Automation trace
AuditableMessage
WhatsApp customer asks about damaged item
Inbound
Resolve
Tenant, customer and order ownership verified
Verified
Plan
Return policy + damaged-item playbook selected
Checked
Decide
Draft created because replacement needs approval
Review
Execute
Merchant approves, outbox sends reply and records state
Done
In conversation
It does not just sound helpful. It shows its work.
Aislefolk answers Shopify product, order and return questions by exposing the checks it performed before writing the response.
Customer
I need a waterproof backpack under $90.
Checks performed
- Catalogue tags
- Price ceiling
- Stock state
Aislefolk
I could not find a waterproof backpack under $90. I found two waterproof options above that budget, or I can show water-resistant options within it.
Why Aislefolk
The difference is not better wording. It is better control.
Aislefolk is different from a generic chatbot because it checks Shopify data first, records decisions and lets merchants choose observe, draft, auto-resolve or handoff behavior per playbook.
Generic AI chatbot
- Generates a plausible answer first
- Treats every channel as a separate conversation
- Cannot prove which policy or order state it used
- Needs manual supervision when stakes rise
Aislefolk
- Checks the store source of truth first
- Keeps WhatsApp and email on one backend
- Records decisions, drafts, approvals and execution states
- Routes each playbook to auto, draft, observe or handoff
What it handles
Built around the conversations that actually consume a store owner's day.
Aislefolk covers the post-purchase Shopify workload: product assistance, verified order support, returns, refunds, handoff and gradual automation readiness.
01
Product assistance
Search, constraints, variants, availability and exact alternatives.
02
Order support
Verified lookup, fulfillment status and tracking guidance.
03
Returns and refunds
Eligibility, reasons, evidence and approval-ready cases.
04
Human handoff
Shared inbox, full context and merchant approval workspace.
05
Graduation
Shadow mode, readiness scoring and controlled promotion to automation.
Control and safety
AI writes. Your store decides what can happen.
Aislefolk uses four automation lanes: observe, draft, auto-resolve and handoff, with each lane selected by risk, playbook and merchant permission.
Observe
Process conversations without executing so merchants can compare AI decisions with human judgement.
Draft
Prepare the reply or action proposal and wait for approval, rejection or modification.
Auto-resolve
Send low-risk, verified answers when the playbook and store rules allow it.
Handoff
Move sensitive cases to a person with the context already assembled.
Designed to be simple
For store owners, not support engineers.
Aislefolk setup converts Shopify store connections, support channels, policies, tone and approval rules into usable automation without a flowchart builder.
01
Connect
Shopify store, WhatsApp and email.
02
Explain
Policies and tone in normal language.
03
Review
Choose auto, draft or handoff per playbook.
Channels
One support brain across WhatsApp and email.
Aislefolk unifies WhatsApp and email support pipelines so Shopify customers receive answers based on the same orders, catalog, policies and decision lanes.
Lina / WhatsApp
Is the forest green Trailmate still in stock in 22L?
Aislefolk
Yes, the 22L in forest green is in stock. Want me to send the product link?
Who it is for
Built for the store you have now and the support operation you are becoming.
Aislefolk is built for Shopify merchants who need repeatable post-purchase answers without giving up control of exceptions, approvals or brand voice.
01
Owner-operated stores
Reduce repetitive questions without losing the personal tone customers expect.
02
Small support teams
Let the assistant handle routine conversations while people focus on exceptions.
03
Growing brands
Keep answers consistent as order volume, channels and support complexity increase.
Pricing
Simple plans are coming.
Aislefolk launch pricing will be organized around Starter, Growth and Scale tiers for different Shopify support volumes and channel needs.
Growth
SoonFor stores handling support across multiple channels.
TBA
- Email and WhatsApp
- Order support
- Returns and refund workflows
- Draft approval
- Conversation context
Scale
SoonFor larger stores and support operations.
TBA
- Higher conversation volume
- Advanced controls
- Multiple team members
- Priority onboarding
- Reporting
FAQ
Questions, clearly answered.
The Aislefolk FAQ explains what the platform does, which channels it supports, how returns work and when merchant handoff is used.
Aislefolk is a Shopify post-purchase automation platform. It answers product, order, delivery and return questions using store data, policies and merchant-controlled playbooks.
Give every customer a useful answer without answering every message yourself.
Aislefolk gives Shopify merchants a controlled post-purchase automation layer for routine answers, approval-ready drafts and human handoff when support work needs judgment.