Aislefolk is an AI customer-support assistant for Shopify stores. It helps answer product, order, delivery and return questions using the store's actual information and policies.

Is this just a chatbot?

No. Generic chatbots mainly generate text. Aislefolk checks store information, order data, policies and conversation context before preparing a response.

Which channels will it support?

Email and WhatsApp, using one shared support system so customers receive consistent answers across channels.

Can it answer questions about orders?

Yes. When the customer and order can be safely verified, Aislefolk can help with order and fulfilment questions without inventing order information.

Can it handle returns and refunds?

Yes. Aislefolk answers return-policy questions, checks eligibility, collects evidence, creates a return case and involves the merchant when approval is required.

When will pricing be available?

Pricing is still being finalized. Waitlist members will receive launch plans and early-access information first.

AI support for Shopify stores

Customer support that knows your store before it answers.

Aislefolk answers product, order, delivery and return questions using your real Shopify data and store policies — across email and WhatsApp. When a conversation needs you, it hands over the full context.

Join the early access list See how it works

Launching soon · No credit card · Pricing announced before launch

Customer conversation · WhatsApp

Live demo

Customer

Hey! Do you have this backpack in green, and can it arrive before Friday?

Aislefolk is checking

Catalogue · Trailmate 22L
Variant · Forest green available
Shipping policy · Express by Thursday

Aislefolk

Yes — the forest green version is currently available. Standard delivery may be too late for Friday, but express delivery is available at checkout.

Catalogue checkedVariant availableDelivery policy checked

Trailmate 22LSKU · TM-22-FRG

Answered from real data

The problem

Your customers ask simple questions. Finding the answer is rarely simple.

Product question

“Do you have something similar under €80?”

1Search the catalogue
2Compare products
3Check availability
4Write a reply

Order question

“Where is my order?”

1Identify the customer
2Find the order
3Check fulfilment
4Reply

Return question

“Can I return this after opening it?”

1Check the product
2Order date
3Return policy
4Exceptions

… and a customer who is already waiting.

Aislefolk does the checking before it does the talking.

How it works

One question. The right information. A useful answer.

Four small steps from your customer’s message to a response that actually fits your store.

Connect your store

Connect your Shopify store and the support channels your customers already use.

Shopify store

trailmate.myshopify.com

Connected

Email inbox

support@trailmate.com

Connected

+1 555 030 4421

Connected

Define how your store works

Add your shipping, return, refund and support policies in normal language.

Return policyEditor

Returns accepted within 30 days. Opened personal-care products cannot be returned unless damaged.

Plain languageNo flowchartsEditable anytime

Aislefolk checks before answering

It looks at the customer’s question, conversation, products, order and relevant store policy before preparing an answer.

Catalogue

Trailmate 22L · Forest green

Order

#10234 · Packed · Awaiting carrier

Policy

Express delivery before Friday

Composed into one answer

The forest green version is in stock. Express delivery should arrive by Thursday.

You control what happens next

Choose how each kind of conversation should be handled — automatically, with your approval, or by a person.

Send automatically

Clear, safe questions answered on their own.

Prepare for approval

Draft is ready for you in one click.

Hand to a person

Full context transferred to your inbox.

In conversation

See what knowing your store actually means.

Customer

I need a waterproof backpack under 900 MAD.

Checks performed

Catalogue: waterproof tag
Price filter: < 900 MAD
Stock check

Aislefolk

I couldn’t find a waterproof backpack under 900 MAD. I found two waterproof options above that budget, or I can show water-resistant options within it.

Why Aislefolk

Not another chatbot that guesses.

Generic AI chatbot

Common behavior

Gives the closest answer even when it is wrong
Forgets details from earlier messages
Invents policies when information is missing
Sends every conversation through the same flow
Returns unrelated products as recommendations
Forces the merchant to supervise everything manually

Aislefolk

By design

Uses verified store and order information
Keeps the customer’s previous constraints in context
Clearly says when no exact result exists
Separates exact matches from alternatives
Uses merchant-defined policies
Knows when to answer, draft, or involve a person

What it handles

Built around the conversations that take store owners’ time.

1
Product assistance
“Do you have this in size M, in stock?”
Product questionsRecommendationsPrices and variantsAvailabilityAlternativesMulti-constraint search
2
Order support
“My order says delivered but it isn’t here.”
Order identificationFulfilment statusTracking guidanceDelivery questionsCustomer verification
3
Returns and refunds
“Can I exchange this for a larger size?”
Policy questionsEligibility checksEvidence collectionReturn casesMerchant approvalRefund follow-ups
4
Human support
“This needs you.” — handed to your inbox.
Shared inboxFull conversation contextApproval draftsHandoffInternal reviewCustomer follow-up
5
Store intelligence
Knows your store, your tone, your rules.
Store-specific policiesInventory-aware answersConversation memoryChannel consistencyMultilingual

Control & safety

AI writes. Your store decides.

Your catalogue, order data and policies remain the source of truth. Aislefolk is designed to avoid inventing products, prices, availability, delivery promises or return rules.

Lane

Automatic

Routine, verified questions get answered on their own.

Lane

Review first

Higher-risk responses wait for your approval.

Lane

Human required

Sensitive or complicated cases go to a person.

Automation should reduce your workload — not remove your control.

Designed to be simple

Designed for store owners, not support engineers.

Connect

Link your Shopify store and support inbox.

Explain

Describe your store policies using normal language.

Review

Choose what Aislefolk can answer automatically and what should wait for you.

No flowchart builder. No prompt engineering. No need to create a separate rule for every possible customer sentence. A guided setup designed to get your first support workflow running without rebuilding your store operations.

Channels

One support brain across every conversation.

Customers do not care which system received their message. They expect the same accurate answer everywhere. Aislefolk keeps products, orders, policies and conversation handling consistent across channels.

Lina · WhatsApp

Is the forest green Trailmate still in stock in 22L?

Aislefolk

Yes — the 22L in forest green is in stock. Want me to send the product link?

Same answer. Different format. Same source of truth.

Who it's for

Built for the store you have now — and the support team you are becoming.

Owner-operated stores

Reduce repetitive questions without losing the personal tone customers expect.

Small support teams

Let the assistant handle routine conversations while the team focuses on exceptions and unhappy customers.

Growing brands

Keep answers consistent as order volume, channels and support complexity increase.

Pricing

Simple plans are coming.

We’re finalizing pricing with early Shopify merchants. Join the waitlist to receive launch pricing and early-access details.

Starter

Coming soon

For owner-operated and smaller stores.

—

Pricing announced before launch

Shopify catalogue connection
Product and policy questions
One support channel
Automatic answers and human handoff
Shared inbox basics

Join Starter waitlist

Growth

Coming soon

For stores handling support across multiple channels.

—

Pricing announced before launch

Email and WhatsApp
Order support
Returns and refund workflows
Draft approval
Conversation context
Expanded support controls

Join Growth waitlist

Scale

Coming soon

For larger stores and support operations.

—

Pricing announced before launch

Higher conversation volume
Advanced controls
Multiple team members
Priority onboarding
Reporting and quality monitoring
Custom support workflows

Join Scale waitlist

Final plan features and pricing may change before launch. Waitlist members will receive details first.

FAQ

Questions, clearly answered.

Still wondering about something? Email us at hello@aislefolk.app.

Aislefolk is an AI customer-support assistant for Shopify stores. It helps answer product, order, delivery and return questions using the store’s actual information and policies.

Give every customer a useful answer without answering every message yourself.

Join the early-access list for Aislefolk and help shape an AI support teammate built specifically for Shopify stores.

Join the waitlist See how Aislefolk works

Customer support that knows your store before it answers.

Your customers ask simple questions. Finding the answer is rarely simple.

One question. The right information. A useful answer.

Connect your store

Define how your store works

Aislefolk checks before answering

You control what happens next

See what knowing your store actually means.

Not another chatbot that guesses.

Built around the conversations that take store owners’ time.

Product assistance

Order support

Returns and refunds

Human support

Store intelligence

AI writes. Your store decides.

Designed for store owners, not support engineers.

Connect

Explain

Review

One support brain across every conversation.

Built for the store you have now — and the support team you are becoming.

Owner-operated stores

Small support teams

Growing brands

Simple plans are coming.

Starter

Growth

Scale

Questions, clearly answered.

Give every customer a useful answer without answering every message yourself.